We have a 24/7 monitoring service of our servers, including the quality of the network connection. In rare cases (Less than 20 cases per year) the server can be down due to a crash down of the server or a scheduled maintenance. Generally, it is due to maintenance and the disconnection does not occur suddenly. A message appears in the game interface alerting you of the closing down of the connection for a certain period of time.
Furthermore, we analyze the disconnection cases that are reported to us and do the necessary research to rule out any problems of the server.